Vintage Threads has a unique range of products, each with its own story and care instructions. They were looking for a solution to manage their extensive knowledge base and provide efficient customer support. They chose Deskhero for its advanced AI capabilities and comprehensive features.
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed Vintage Threads to generate knowledge base articles from various file formats, making it easier to share product information and care instructions with customers.
The AI also enhanced the search results within the knowledge base, making it easier for both the support team and customers to find relevant information. This resulted in fewer support tickets and improved customer satisfaction.
Deskhero's custom fields and structured data lists allowed Vintage Threads to organize their knowledge base effectively. The comprehensive search bar made it easy for customers to find the information they needed, reducing the load on the support team.
Overall, Deskhero's advanced AI capabilities transformed Vintage Threads' knowledge base management and customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance the knowledge base. It can generate articles from various file formats and improve search results, making it easier for users to find relevant information.
How does Deskhero reduce the number of support tickets?
By enhancing the knowledge base and making it easier for customers to find the information they need, Deskhero reduces the need for customers to contact support, thereby reducing the number of support tickets.
How does Deskhero help in organizing the knowledge base?
Deskhero provides features like custom fields and structured data lists for effective organization of the knowledge base. It also offers a comprehensive search bar, making it easy for users to find the information they need.
* This article provides an example of how a fictive company in the Specialty Clothing and Apparel Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
