EcoWear prides itself on its eco-friendly products and transparent communication with customers. However, they were struggling with managing customer inquiries and providing timely responses. They implemented Deskhero to streamline their customer communication and quickly realized the benefits of its advanced AI capabilities.
With Deskhero, EcoWear was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI system used this information to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information. This resulted in faster resolution times and improved customer satisfaction.
Deskhero's custom email domains allowed EcoWear to maintain their brand identity in their communication with customers. The user groups feature helped them segment their customers and provide personalized support.
Overall, Deskhero's advanced AI capabilities transformed EcoWear's customer communication and support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. The AI system analyzes this information to understand the context and provide the most relevant response.
How does Deskhero improve search results?
Deskhero enhances search results by using advanced AI capabilities. The AI system leverages OpenAI Embeddings to understand the context of the search query and provide the most relevant results.
How does Deskhero help in maintaining brand identity in customer communication?
Deskhero provides the feature of custom email domains, allowing companies to maintain their brand identity in their communication with customers.
* This article provides an example of how a fictive company in the Specialty Clothing and Apparel Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
