BrewMaster uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. The AI uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's comprehensive search bar feature, powered by AI, to quickly find relevant information from their extensive product database. The AI-enhanced search results provide more accurate and relevant results, improving the efficiency of the customer support team.
Deskhero's AI capabilities are also used to scrape data from BrewMaster's website. This data is then used to enhance the knowledge base and improve the accuracy of suggested replies. The AI can also identify trends and patterns in customer queries, allowing the company to proactively address common issues.
By using Deskhero's custom fields and user groups features, BrewMaster is able to categorize and prioritize customer queries. This ensures that urgent and important queries are addressed promptly, improving customer satisfaction.
Finally, BrewMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage their existing data and enhance their customer support services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It finds relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search work?
Deskhero's comprehensive search bar feature uses AI to quickly find relevant information from the database. The AI-enhanced search provides more accurate and relevant results.
Can Deskhero's AI identify trends in customer queries?
Yes, Deskhero's AI can identify trends and patterns in customer queries. This allows companies to proactively address common issues.
* This article provides an example of how a fictive company in the Specialty food and beverage stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
