Gourmet Delights receives a high volume of customer inquiries about their unique food items, preparation methods, and dietary information. By using Deskhero's advanced AI capabilities, they are able to quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like recipes and dietary guides.
The AI capabilities also enhance the search results in the platform. When a customer support agent searches for a specific query, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, previous tickets, and even scraped website data.
The custom fields feature allows Gourmet Delights to categorize their tickets based on the type of query (e.g., product information, dietary concerns, delivery issues). This makes it easier for the support team to prioritize and manage tickets.
Deskhero's REST API is used to integrate the platform with Gourmet Delights' existing CRM system. This ensures that all customer interactions are tracked and managed in one place.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Gourmet Delights' customer support operations. The platform has reduced the time taken to respond to customer queries, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed on the platform, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This enhances the accuracy and relevance of the search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems such as CRM and ERP systems.
* This article provides an example of how a fictive company in the Specialty food retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
