Exotic Eats deals with a wide variety of food products from around the world, leading to diverse customer queries. Deskhero's advanced AI capabilities allow them to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like product manuals and cultural food guides.
The AI capabilities also enhance the search results in the platform. When a support agent searches for a specific query, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data.
The custom fields feature allows Exotic Eats to categorize their tickets based on the type of query (e.g., product information, cultural food questions, delivery issues). This helps the support team to prioritize and manage tickets more effectively.
Deskhero's REST API is used to integrate the platform with Exotic Eats' existing CRM system. This ensures that all customer interactions are tracked and managed in one place.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of Exotic Eats' customer support operations. The platform has reduced the time taken to respond to customer queries, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed on the platform, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This enhances the accuracy and relevance of the search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems such as CRM and ERP systems.
* This article provides an example of how a fictive company in the Specialty food retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
