Rare Relics Transport uses Deskhero's structured data lists and custom fields to manage customer inquiries about their unique items. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to provide relevant content and suggested replies to customer queries.
Deskhero's custom email domains feature allows Rare Relics Transport to maintain a professional image while responding to customer inquiries. The AI capabilities of Deskhero ensure that the responses are accurate and relevant, improving customer satisfaction.
The Kanban board feature of Deskhero is used by Rare Relics Transport to manage and track the progress of customer support tickets. The AI capabilities of Deskhero enhance this process by predicting the time required to resolve each ticket based on historical data, helping the team prioritize tasks effectively.
Rare Relics Transport also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information about item handling and delivery. The AI capabilities of Deskhero analyze this scraped data to provide relevant suggestions and enhance search results.
Finally, the REST API of Deskhero allows Rare Relics Transport to integrate their existing systems with Deskhero, ensuring a seamless workflow. The AI capabilities of Deskhero further enhance this integration by automating data synchronization and providing predictive insights.
How does Deskhero's AI capabilities enhance the customer support process?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to provide suggested replies to customer queries. This not only speeds up the response time but also ensures the accuracy and relevance of the responses.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities predict the time required to resolve each ticket based on historical data. This helps the team prioritize tasks effectively and improves the overall efficiency of the ticket management process.
How does Deskhero's AI capabilities enhance the integration process?
Deskhero's AI capabilities automate data synchronization and provide predictive insights, enhancing the integration process. This ensures a seamless workflow and improves the overall efficiency of the system.
* This article provides an example of how a fictive company in the Specialty Item Delivery Services (i.e. art, antiques, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
