StadiumStar manages a large number of spectator sports events and receives a high volume of customer queries ranging from ticketing issues to event details. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
With the help of Deskhero, StadiumStar has been able to automate the process of generating suggested replies for common queries. This not only reduces the workload on their customer support team but also improves response times significantly.
The AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This is particularly useful in handling complex queries that require detailed knowledge about the company's policies and procedures.
Deskhero's AI capabilities have also helped StadiumStar in creating a comprehensive knowledge base. The AI can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has made it easier for the customer support team to access and share information with customers.
Overall, Deskhero's advanced AI capabilities have enabled StadiumStar to provide superior customer support, leading to higher customer satisfaction and loyalty.
How has Deskhero improved response times?
Deskhero's AI generates suggested replies for common queries, reducing the time taken to respond to customers. It also enhances search results, making it easier for the customer support team to find relevant information quickly.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This makes it easier to create a comprehensive knowledge base.
What impact has Deskhero had on customer satisfaction?
By improving response times and providing accurate information, Deskhero has helped StadiumStar provide superior customer support, leading to higher customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Spectator sports events (excluding professional teams) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
