ArenaAce handles a wide range of spectator sports events and receives numerous customer queries daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
Deskhero's AI capabilities allow ArenaAce to automate the process of generating suggested replies for common customer queries. This not only reduces the burden on their helpdesk team but also ensures faster and more accurate responses.
The AI also enhances search results, enabling the helpdesk team to find relevant information quickly and efficiently. This is particularly beneficial in handling complex queries that require in-depth knowledge about the company's policies and procedures.
Deskhero's AI capabilities also assist ArenaAce in building a comprehensive knowledge base. The AI can generate articles from word, powerpoint, pdf files, and scrape data from the company's website. This has streamlined the process of information sharing and made it easier for the helpdesk team to assist customers.
Overall, by leveraging Deskhero's advanced AI capabilities, ArenaAce has been able to improve its helpdesk services, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI automates the process of generating suggested replies for common queries, ensuring faster responses. It also enhances search results, allowing the helpdesk team to find relevant information quickly.
How does Deskhero's AI assist in building a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and scrape data from the company's website. This simplifies the process of creating a comprehensive knowledge base.
What impact has Deskhero had on ArenaAce's operations?
By improving response times and accuracy, and simplifying information sharing, Deskhero has helped ArenaAce enhance its helpdesk services, leading to increased customer satisfaction and operational efficiency.
* This article provides an example of how a fictive company in the Spectator sports events (excluding professional teams) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
