EventEagle organizes a variety of spectator sports events and deals with a high volume of customer queries on a daily basis. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
Deskhero's AI capabilities enable EventEagle to automate the process of generating suggested replies for common customer queries. This not only reduces the load on their customer support team but also ensures quicker and more accurate responses.
The AI also enhances search results, making it easier for the customer support team to find relevant information swiftly. This is especially beneficial in handling complex queries that require detailed knowledge about the company's policies and procedures.
Deskhero's AI capabilities also aid EventEagle in creating a comprehensive knowledge base. The AI can generate articles from word, powerpoint, pdf files, and scrape data from the company's website. This has simplified the process of information sharing and made it easier for the customer support team to assist customers.
Overall, by leveraging Deskhero's advanced AI capabilities, EventEagle has been able to optimize its customer support, leading to enhanced customer experience and satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI automates the process of generating suggested replies for common queries, ensuring quicker responses. It also enhances search results, allowing the customer support team to find relevant information swiftly.
How does Deskhero's AI assist in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and scrape data from the company's website. This simplifies the process of creating a comprehensive knowledge base.
What impact has Deskhero had on EventEagle's customer experience?
By improving response times and accuracy, and simplifying information sharing, Deskhero has helped EventEagle optimize its customer support, leading to enhanced customer experience and satisfaction.
* This article provides an example of how a fictive company in the Spectator sports events (excluding professional teams) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
