HealWell Rehabilitation Center receives a multitude of patient queries regarding therapy schedules, treatment procedures, and insurance claims. Using Deskhero's ticket management system, they can efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the burden on the support staff.
HealWell uses Deskhero's knowledge base feature to provide self-service options to patients. The AI-powered platform generates articles from uploaded files such as treatment manuals and insurance policies. This empowers patients to find information on their own, reducing the need for direct support.
Deskhero's website scraping feature enables HealWell to extract relevant information from their website and other online resources. The AI uses this data to enhance search results and reply suggestions, ensuring patients receive accurate and comprehensive answers to their queries.
Through Deskhero's custom fields and user groups features, HealWell categorizes their patients based on their specific needs and treatment types. This improves the personalization of support, leading to increased patient satisfaction.
Lastly, the REST API of Deskhero allows HealWell to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities reduce the burden on support staff?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This automates a significant part of the response drafting process, thereby reducing the burden on the support staff.
How does Deskhero empower patients to find information on their own?
Deskhero's knowledge base feature, powered by AI, generates articles from uploaded files like treatment manuals and insurance policies. This allows patients to access information on their own, reducing the need for direct support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data exchange and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Speech Language Pathology, Physical Therapy, and Audiology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
