SpinfoTech Solutions was struggling with managing the increasing volume of customer support tickets. The manual process was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management using structured data lists, custom fields, and user groups. This led to a significant reduction in response time and improved customer satisfaction.
The AI capabilities of Deskhero have been instrumental in enhancing the search results for SpinfoTech. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This has resulted in more accurate and faster search results, improving the overall user experience.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT, which has significantly reduced the workload of the customer support team. The AI analyses the customer's query and suggests the most appropriate response based on the available data. This has not only increased the efficiency of the team but also improved the quality of responses.
SpinfoTech has also utilized Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to leverage the benefits of Deskhero without disrupting their existing workflows.
Overall, the adoption of Deskhero has transformed the customer support process at SpinfoTech Solutions. The advanced AI capabilities have made the process more efficient and effective, leading to higher customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This results in more accurate and faster search results.
How does the AI generate suggested replies?
Deskhero's AI analyses the customer's query and suggests the most appropriate response based on the available data. This is done using OpenAI's ChatGPT.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Spinforming Processes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
