SpinForm Enterprises was facing challenges in managing their customer support tickets due to the complexity and volume of queries. They needed a solution that could automate the process and improve efficiency. Deskhero provided the perfect solution with its advanced ticket management features and AI capabilities.
With Deskhero, SpinForm was able to structure their customer support process using data lists, custom fields, and user groups. The platform's AI capabilities enhanced the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT, which has greatly reduced the workload of the customer support team. The AI analyses the customer's query and suggests the most appropriate response based on the available data. This has not only increased the efficiency of the team but also improved the quality of responses.
SpinForm has also benefited from Deskhero's REST API, which allowed them to integrate the platform with their existing systems. This seamless integration has enabled them to leverage the benefits of Deskhero without disrupting their existing workflows.
Overall, Deskhero has revolutionized the customer support process at SpinForm Enterprises. The AI capabilities have made the process more efficient and effective, leading to higher customer satisfaction.
How has Deskhero improved the efficiency of SpinForm's customer support process?
Deskhero has automated the ticket management process and enhanced the search results using its AI capabilities. It also generates suggested replies, reducing the workload of the customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyses the customer's query and suggests the most appropriate response based on the available data. This is done using OpenAI's ChatGPT.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Spinforming Processes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
