FiberSpin Inc., a leading company in the spinning of textile fibers, faced challenges in managing their customer support tickets. The high volume of queries and the technical nature of their products often led to delays in response times.
They implemented Deskhero's advanced AI capabilities to manage their customer support tickets more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has also improved the quality of the responses.
Moreover, the comprehensive search bar powered by AI has made it easier for FiberSpin's support team to find relevant information quickly. The AI-enhanced search results have improved the efficiency of the support team.
Finally, the AI's ability to learn from past interactions has enabled FiberSpin to continually improve their customer support services.
How has Deskhero's AI improved FiberSpin's response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets and other relevant content. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results?
The AI enhances search results by leveraging OpenAI Embeddings from various sources to find the most relevant content. This makes it easier for the support team to find the information they need quickly.
Can Deskhero's AI learn from past interactions?
Yes, Deskhero's AI can learn from past interactions to continually improve the quality of customer support services.
* This article provides an example of how a fictive company in the Spinning of Textile Fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
