TextileTech Ltd., a renowned company in the textile fiber spinning industry, was struggling with managing their helpdesk services. The complexity of their products often resulted in long resolution times for customer queries.
To address this, they implemented Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for resolving customer queries.
The AI then uses this content to generate suggested replies through OpenAI's ChatGPT. This has not only improved the speed of response but also the accuracy, leading to higher customer satisfaction.
Additionally, the AI-powered search bar has made it easier for TextileTech's helpdesk team to find the necessary information quickly, further improving the efficiency of their services.
Lastly, the AI's ability to learn from past interactions has allowed TextileTech to continually refine their helpdesk services based on customer feedback.
How has Deskhero's AI improved the accuracy of TextileTech's responses?
Deskhero's AI generates suggested replies based on relevant content from various sources. This has improved the accuracy of the responses, leading to higher customer satisfaction.
How does Deskhero's AI enhance the efficiency of TextileTech's helpdesk services?
The AI enhances efficiency by providing quick access to relevant information through the AI-powered search bar. This has improved the speed of response and the overall efficiency of TextileTech's helpdesk services.
Can Deskhero's AI adapt based on customer feedback?
Yes, Deskhero's AI can learn from past interactions and customer feedback to continually refine the helpdesk services.
* This article provides an example of how a fictive company in the Spinning of Textile Fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
