Spiritual Harmony leverages Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to suggest relevant responses to client inquiries, significantly reducing response time and improving client satisfaction.
The company also utilizes Deskhero's custom fields feature to categorize tickets based on the type of spiritual guidance required. This ensures that each ticket is directed to the appropriate counselor, further enhancing the client experience.
Deskhero's AI-powered comprehensive search bar is used by Spiritual Harmony to quickly find relevant content from their vast knowledge base. This feature has proved invaluable in providing quick and accurate responses to client queries.
With the help of Deskhero's REST API, Spiritual Harmony has integrated the platform with their existing systems, enabling seamless data exchange and ensuring that all client information is up-to-date and easily accessible.
Finally, Spiritual Harmony uses Deskhero's website scraping feature to keep their knowledge base updated with the latest spiritual guidance and counseling techniques. This ensures that their counselors are always equipped with the most recent and effective strategies.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This significantly reduces the time spent on crafting responses, thereby improving response time.
How does Deskhero ensure that tickets are directed to the appropriate counselor?
Deskhero's custom fields feature allows for categorization of tickets based on the type of spiritual guidance required. This ensures that each ticket is directed to the appropriate counselor.
How does Spiritual Harmony keep their knowledge base updated?
Spiritual Harmony uses Deskhero's website scraping feature to gather the latest spiritual guidance and counseling techniques from various sources. This information is then added to their knowledge base.
* This article provides an example of how a fictive company in the Providing Spiritual Guidance and Counselling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
