Divine Pathways uses Deskhero's AI capabilities to analyze previous tickets and generate suggested replies. This not only improves counselor efficiency but also ensures consistency in the quality of responses.
The company leverages Deskhero's custom email domains feature to maintain a professional image while communicating with clients. This feature also helps in organizing and managing client communications effectively.
Deskhero's user groups feature is utilized by Divine Pathways to create teams based on the type of spiritual guidance provided. This ensures that tickets are directed to the right team, improving the overall efficiency.
With the help of Deskhero's REST API, Divine Pathways has integrated the platform with their existing CRM system. This enables them to have a unified view of client information, helping them provide personalized guidance.
Finally, Divine Pathways uses Deskhero's website scraping feature to keep their knowledge base updated with the latest spiritual guidance techniques. This ensures that their counselors are always equipped with the most current and effective strategies.
How does Deskhero improve counselor efficiency?
Deskhero's AI capabilities analyze previous tickets to generate suggested replies, reducing the time counselors spend on crafting responses. Also, the user groups feature ensures tickets are directed to the right team, further improving efficiency.
How does Divine Pathways maintain a professional image while communicating with clients?
Divine Pathways uses Deskhero's custom email domains feature to maintain a professional image. This feature also helps in organizing and managing client communications effectively.
How does Divine Pathways keep their knowledge base updated?
Divine Pathways uses Deskhero's website scraping feature to gather the latest spiritual guidance techniques from various sources. This information is then added to their knowledge base.
* This article provides an example of how a fictive company in the Providing Spiritual Guidance and Counselling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
