SeaScape Boat Repairs maintains a comprehensive knowledge base to assist their customers with common issues. They use Deskhero's knowledge base feature to manage this information effectively. However, the standout feature for them is the platform's advanced AI capabilities that leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations.
The AI system analyzes the content of new support tickets and suggests replies based on similar past tickets and relevant knowledge base articles. This not only expedites the response time but also ensures the consistency and accuracy of the information provided to the customers.
Furthermore, SeaScape uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from various marine equipment manufacturers' websites. The AI system then uses this scraped data to enhance search results and provide more precise responses to customer queries.
SeaScape has also integrated Deskhero's REST API with their existing systems to streamline their operations. This integration allows them to automatically create tickets from emails sent to their support email address and update their knowledge base in real-time.
By utilizing Deskhero's advanced AI capabilities, SeaScape has significantly enhanced their knowledge base management and improved their customer support services, leading to higher customer satisfaction.
How does the AI system enhance knowledge base management?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of new support tickets and suggest replies based on similar past tickets and relevant articles. It also uses scraped data from various sources to enhance search results and provide more accurate responses to customer queries.
What is the benefit of integrating Deskhero's REST API with existing systems?
The integration of Deskhero's REST API with your existing systems allows you to automate various tasks such as creating tickets from emails and updating your knowledge base in real-time, leading to improved efficiency.
How does Deskhero's AI capabilities improve customer support services?
Deskhero's AI capabilities expedite the response time to support tickets by suggesting replies based on similar past tickets and relevant articles. It also ensures the consistency and accuracy of the information provided to the customers, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Sport Boat Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
