MarineMaster Repair Services handles a large volume of support tickets daily. They use Deskhero's ticket management system to effectively categorize and prioritize these tickets. The platform's advanced AI capabilities that leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations have been a game-changer for them.
The AI system analyzes the content of new tickets and suggests replies based on similar past tickets and relevant knowledge base articles. This not only accelerates the response time but also ensures the accuracy of the information provided to the customers.
MarineMaster also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from various marine equipment manufacturers' websites. The AI system then uses this scraped data to enhance search results and provide more accurate responses to customer queries.
Moreover, MarineMaster has integrated Deskhero's REST API with their existing systems to streamline their operations. This integration allows them to automatically create tickets from emails sent to their support email address and update their knowledge base in real-time.
By leveraging Deskhero's advanced AI capabilities, MarineMaster has significantly streamlined their operations and enhanced their customer support services, leading to higher customer satisfaction.
How does the AI system streamline operations?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of new tickets and suggest replies based on similar past tickets and relevant articles. It also uses scraped data from various sources to enhance search results and provide more accurate responses to customer queries.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to keep your knowledge base updated with the latest information from various sources. The AI system uses this scraped data to enhance search results and provide more accurate responses to customer queries.
How does the integration of Deskhero's REST API improve operations?
The integration of Deskhero's REST API with your existing systems allows you to automate various tasks such as creating tickets from emails and updating your knowledge base in real-time, leading to improved efficiency.
* This article provides an example of how a fictive company in the Sport Boat Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
