SprintStar Athletics receives a high volume of customer queries daily, ranging from product inquiries to warranty claims. Using Deskhero's ticket management system, they can efficiently categorize, prioritize, and manage these requests. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI also leverages OpenAI Embeddings from uploaded files like product manuals and policies. This allows the customer support team to provide accurate information quickly, reducing the time spent on each ticket and improving customer satisfaction.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest product information from the company's website. The AI uses this scraped data to enhance search results, making it easier for the support team to find relevant information.
The custom fields feature allows SprintStar Athletics to tailor the platform to their specific needs. For example, they can create custom fields for different product lines, making it easier to categorize and manage tickets.
Finally, the REST API allows SprintStar Athletics to integrate Deskhero with their existing systems, further streamlining their operations.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the website scraping feature work?
The website scraping feature automatically extracts information from the company's website. This information is used to update the knowledge base and enhance search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Sporting goods manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
