MountainPeak Outdoor Gear often deals with complex product inquiries and warranty claims. With Deskhero's structured data lists and ticket management system, they can effectively sort and handle these requests. The AI capabilities of Deskhero augment this process by generating suggested replies based on previous tickets and knowledge base articles.
The AI also utilizes OpenAI Embeddings from uploaded files such as product manuals and warranty policies. This empowers the customer support team to deliver precise information swiftly, minimizing the time spent on each ticket and boosting customer satisfaction.
Deskhero's website scraping feature is employed to keep the knowledge base current with the most recent product information from the company's website. The AI uses this scraped data to improve search results, enabling the support team to locate pertinent information more easily.
The user groups feature allows MountainPeak Outdoor Gear to assign tickets to specific teams based on the nature of the request, ensuring that tickets are handled by the most qualified personnel.
Lastly, the REST API enables MountainPeak Outdoor Gear to integrate Deskhero with their existing systems, further enhancing their operational efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
What is the purpose of the website scraping feature?
The website scraping feature automatically gathers information from the company's website. This information is used to update the knowledge base and enhance search results.
Can Deskhero be integrated with other software?
Yes, Deskhero provides a REST API that allows it to be integrated with other software systems.
* This article provides an example of how a fictive company in the Sporting goods manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
