OfficePro Stationery receives a high volume of customer queries daily. To manage this effectively, they use Deskhero's ticket management system. The AI capabilities help in automatically categorizing and prioritizing tickets based on their urgency and relevance, allowing customer support agents to focus on resolving issues rather than sorting through tickets.
The company also utilizes Deskhero's AI to generate knowledge base articles from various sources such as word documents, powerpoint presentations, and PDF files. This feature enables OfficePro to quickly create a comprehensive knowledge base that customers can refer to for self-service, reducing the load on customer support agents.
OfficePro's website contains a wealth of information about its products. Deskhero's website scraping feature allows the company to extract useful information from the website and integrate it into the knowledge base. The AI capabilities further enhance this by identifying relevant content from the scraped data, making the knowledge base more robust and useful.
Deskhero's comprehensive search bar, powered by AI, provides OfficePro's customers with quick and accurate search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find the most relevant content, improving the overall customer experience.
Finally, OfficePro uses Deskhero's REST API to integrate the platform with other systems in its IT infrastructure. This seamless integration allows the company to leverage Deskhero's capabilities across its operations, enhancing efficiency and productivity.
How does Deskhero's AI help in ticket management?
Deskhero's AI helps in ticket management by automatically categorizing and prioritizing tickets based on their urgency and relevance. This allows customer support agents to focus on resolving issues rather than sorting through tickets.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from various sources such as word documents, powerpoint presentations, and PDF files. It also identifies relevant content from scraped website data, making the knowledge base more robust and useful.
How does Deskhero's AI improve search results?
Deskhero's AI improves search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find the most relevant content. This provides customers with quick and accurate search results.
* This article provides an example of how a fictive company in the Sporting Goods, Outdoor Equipment, Toys & Hobbies sales Artwork & Collectibles sales Office Supplies & Stationery sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
