SportsGearHub had a vast knowledge base, but the support team often struggled to find relevant information quickly. This resulted in longer response times and lower customer satisfaction.
With Deskhero, SportsGearHub now leverages AI to analyze and learn from their knowledge base articles, previous tickets, uploaded files, and scraped website data. This helps in finding the most relevant content quickly, enhancing the search results and reducing response time.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
Additionally, SportsGearHub uses Deskhero's custom fields feature to categorize their knowledge base articles. This makes it easier for the support team to find the required information.
By leveraging Deskhero's AI capabilities, SportsGearHub has been able to optimize their knowledge base and provide faster and more accurate responses to customer queries. The company has seen a significant improvement in their customer satisfaction scores.
How does Deskhero's AI help in optimizing the knowledge base?
Deskhero's AI analyzes and learns from the knowledge base articles, previous tickets, uploaded files, and scraped website data. This helps in finding the most relevant content quickly, enhancing the search results and reducing response time.
How does Deskhero ensure that the knowledge base is up-to-date?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
What is the benefit of using Deskhero's custom fields feature?
Deskhero's custom fields feature allows you to categorize your knowledge base articles. This makes it easier for the support team to find the required information.
* This article provides an example of how a fictive company in the Agents dealing with Sporting Goods and Outdoor Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
