SportyCo's customer support team was struggling with the increasing volume of support tickets. The team found it challenging to quickly find relevant information from their vast knowledge base and previous tickets to resolve customer queries efficiently.
With Deskhero, SportyCo leverages AI capabilities to analyze and learn from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in generating suggested replies for the customer support agents, significantly reducing their response time.
Deskhero's AI also enhances the search results by using OpenAI Embeddings. This feature allows the support team to find the most relevant information quickly, improving their efficiency and the overall customer experience.
Furthermore, SportyCo uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively, leading to improved customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, SportyCo has been able to handle a higher volume of support tickets without compromising on service quality. The company has also seen a significant reduction in average ticket resolution time.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to analyze and learn from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in finding the most relevant content quickly, enhancing the search results.
How does Deskhero help in reducing the response time?
Deskhero generates suggested replies for the customer support agents using its advanced AI capabilities. This significantly reduces the time agents spend on crafting responses, thereby reducing the overall response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer interactions are tracked and managed effectively.
* This article provides an example of how a fictive company in the Agents dealing with Sporting Goods and Outdoor Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
