OutdoorPlus was facing challenges in managing their growing number of customer support tickets. The manual process of sorting and assigning tickets was time-consuming and often led to delays in response.
With Deskhero, OutdoorPlus now uses AI to automate the ticket management process. The AI analyzes the content of the tickets and assigns them to the appropriate user groups based on their expertise. This ensures that each ticket is handled by the most qualified agent, improving the quality of support.
The AI also uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures consistency in the responses.
OutdoorPlus also uses Deskhero's kanban board to visualize the status of the tickets. This helps in prioritizing the tickets and improves the overall workflow of the support team.
By leveraging Deskhero's AI capabilities, OutdoorPlus has been able to manage their customer support tickets more efficiently. The company has seen a significant improvement in their response time and customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI analyzes the content of the tickets and assigns them to the appropriate user groups based on their expertise. This ensures that each ticket is handled by the most qualified agent, improving the quality of support.
How does Deskhero ensure consistency in responses?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures consistency in the responses.
What is the benefit of using Deskhero's kanban board?
Deskhero's kanban board helps in visualizing the status of the tickets. This aids in prioritizing the tickets and improves the overall workflow of the support team.
* This article provides an example of how a fictive company in the Agents dealing with Sporting Goods and Outdoor Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
