SportyZone uses Deskhero's AI capabilities to automatically generate responses to customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero is able to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures the accuracy and consistency of the information provided.
Deskhero's comprehensive search bar powered by AI has been instrumental in enhancing the search results for SportyZone's support team. The AI uses the embeddings to understand the context of the search query and provide the most relevant results. This has reduced the time taken to find the right information and improved the productivity of the support team.
SportyZone also uses Deskhero's AI capabilities to manage their tickets more efficiently. The AI can categorize and prioritize the tickets based on their content, ensuring that urgent and important issues are addressed promptly. This has improved the overall customer satisfaction and reduced the workload of the support team.
Deskhero's REST API has allowed SportyZone to integrate the platform with their existing systems seamlessly. This has ensured a smooth transition and allowed the company to leverage the benefits of AI without any major disruptions.
Overall, Deskhero's advanced AI capabilities have transformed SportyZone's customer support and helpdesk services. The platform has not only improved the efficiency and effectiveness of the support team but also enhanced the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It finds relevant content and sends it through OpenAIs ChatGPT to generate the replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by understanding the context of the search query and providing the most relevant results. It uses the embeddings from various sources to achieve this.
How does Deskhero's AI manage the tickets?
Deskhero's AI manages the tickets by categorizing and prioritizing them based on their content. This ensures that urgent and important issues are addressed promptly.
* This article provides an example of how a fictive company in the Sporting Goods Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
