Athlete's Paradise uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files, and even from their website content. The AI uses OpenAI Embeddings to understand the content and generate articles that are relevant and useful for their customers. This has not only improved the quality of their knowledge base but also saved significant time and effort for their team.
The AI-powered platform also helps Athlete's Paradise to keep their knowledge base up-to-date. It regularly scans the uploaded files and website content for any changes and updates the relevant articles accordingly. This ensures that the customers always have access to the latest information.
Deskhero's AI also enhances the searchability of the knowledge base. It uses the embeddings to understand the context of the search query and provide the most relevant articles. This has improved the usability of the knowledge base and increased customer satisfaction.
Furthermore, Athlete's Paradise uses Deskhero's REST API to integrate the platform with their existing systems. This has ensured a smooth transition and allowed the company to leverage the benefits of AI without any major disruptions.
Overall, Deskhero's advanced AI capabilities have significantly improved Athlete's Paradise's knowledge base. The platform has not only enhanced the quality and relevance of the articles but also improved the usability and customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, and website content. It uses OpenAI Embeddings to understand the content and generate articles that are relevant and useful.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI keeps the knowledge base up-to-date by regularly scanning the uploaded files and website content for any changes. It then updates the relevant articles accordingly.
How does Deskhero's AI enhance the searchability of the knowledge base?
Deskhero's AI enhances the searchability of the knowledge base by understanding the context of the search query and providing the most relevant articles. It uses the embeddings from various sources to achieve this.
* This article provides an example of how a fictive company in the Sporting Goods Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
