Champion's Outlet uses Deskhero's AI capabilities to automate the categorization and prioritization of their tickets. The AI understands the content of the tickets and categorizes them accordingly. It also prioritizes the tickets based on their urgency and importance. This has significantly reduced the manual effort required for ticket management and improved the response time.
The AI-powered platform also helps Champion's Outlet to track the status of their tickets. It provides a Kanban board where the team can easily see the status of each ticket and manage them effectively. This has improved the transparency of the process and increased the team's productivity.
Deskhero's AI also enhances the searchability of the tickets. It uses the embeddings to understand the context of the search query and provide the most relevant tickets. This has improved the efficiency of the ticket management process and increased customer satisfaction.
Furthermore, Champion's Outlet uses Deskhero's REST API to integrate the platform with their existing systems. This has ensured a smooth transition and allowed the company to leverage the benefits of AI without any major disruptions.
Overall, Deskhero's advanced AI capabilities have significantly optimized Champion's Outlet's ticket management process. The platform has not only improved the efficiency and effectiveness of the process but also enhanced the customer experience.
How does Deskhero's AI automate the categorization and prioritization of tickets?
Deskhero's AI automates the categorization and prioritization of tickets by understanding their content. It categorizes the tickets accordingly and prioritizes them based on their urgency and importance.
How does Deskhero's AI track the status of the tickets?
Deskhero's AI tracks the status of the tickets by providing a Kanban board where the team can easily see the status of each ticket and manage them effectively.
How does Deskhero's AI enhance the searchability of the tickets?
Deskhero's AI enhances the searchability of the tickets by understanding the context of the search query and providing the most relevant tickets. It uses the embeddings from various sources to achieve this.
* This article provides an example of how a fictive company in the Sporting Goods Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
