SnapAction receives hundreds of customer queries daily regarding their photography packages, booking procedures, and post-shoot services. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to streamline this process using the platform's ticket management feature. The AI capability of Deskhero categorizes and prioritizes the tickets based on their urgency and relevance.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This feature has significantly reduced the response time and improved the quality of customer service at SnapAction.
Deskhero's AI-enhanced comprehensive search bar has made it easier for SnapAction's customer support team to find relevant information quickly. The AI uses embeddings to enhance search results, providing the most relevant information based on the query.
SnapAction also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, making it more efficient and effective.
Overall, Deskhero's advanced AI capabilities have transformed SnapAction's customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI categorizes and prioritizes the customer queries or tickets based on their urgency and relevance. It also uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing response time.
How does Deskhero's AI enhance search results?
The AI uses embeddings to enhance search results. It provides the most relevant information based on the query, making it easier for the customer support team to find the required information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining the customer support process.
* This article provides an example of how a fictive company in the Sports & Action Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
