SportShutter deals with a multitude of customer queries every day related to their photography services, equipment rentals, and photo editing solutions. Handling these queries manually was becoming increasingly challenging. With Deskhero, they were able to automate this process using the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature has not only reduced the response time but also improved the accuracy of the responses at SportShutter.
Deskhero's AI-enhanced comprehensive search bar has made it easier for SportShutter's customer service team to find relevant information in no time. The AI uses embeddings to enhance search results, providing the most relevant and accurate information based on the query.
SportShutter also uses Deskhero's REST API to integrate the platform with their existing customer relationship management (CRM) system. This integration has made their customer service process more streamlined and efficient.
Overall, Deskhero's advanced AI capabilities have significantly improved SportShutter's customer service efficiency, leading to higher customer satisfaction and retention.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the response time and improves the accuracy of the responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings to enhance search results. It provides the most relevant and accurate information based on the query, making it easier for the customer service team to find the required information quickly.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing CRM systems, making the customer service process more streamlined and efficient.
* This article provides an example of how a fictive company in the Sports & Action Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
