SportyLife receives a large volume of customer queries about booking procedures, availability of classes, and payment methods. Using Deskhero's ticket management system, they are able to categorize and prioritize these queries effectively. The AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles.
The AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the customer support team to find relevant information quickly and efficiently.
SportyLife also uses the custom fields feature of Deskhero to capture specific information about each query. This helps in providing personalized responses to customers. The AI capabilities of Deskhero further enhance this by generating suggested replies based on the captured information.
Deskhero's REST API enables SportyLife to integrate the platform with their existing systems. This ensures a seamless flow of information between different systems, thereby improving the overall efficiency of their customer support.
By leveraging the advanced AI capabilities of Deskhero, SportyLife has been able to reduce the response time to customer queries and improve the quality of their customer support.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Sports Activities: industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
