ProFit Personal Training, a network of personal trainers, was looking for a way to enhance their knowledge base and improve their customer service. They turned to Deskhero for a solution. With Deskhero's AI capabilities, ProFit was able to analyze their existing knowledge base articles, uploaded files, and scraped website data using OpenAI Embeddings, generating new articles and updating existing ones.
Deskhero's AI also helped ProFit improve their customer service by generating suggested replies based on previous tickets. This not only improved their response times but also ensured that the responses were accurate and helpful.
ProFit also used Deskhero's user groups and custom fields to organize their customer inquiries more effectively. This allowed them to prioritize urgent issues and assign them to the appropriate trainers, improving their overall efficiency.
Using Deskhero's REST API, ProFit was able to integrate their existing systems with Deskhero, ensuring a seamless transition and maintaining continuity in their operations.
Overall, ProFit's use of Deskhero's advanced AI capabilities resulted in a more comprehensive knowledge base, improved customer service, and a more efficient operation.
How did Deskhero's AI capabilities enhance ProFit's knowledge base?
Deskhero's AI analyzed ProFit's existing knowledge base articles, uploaded files, and scraped website data, generating new articles and updating existing ones.
How did Deskhero's AI improve ProFit's customer service?
The AI generated suggested replies based on previous tickets, improving response times and ensuring that the responses were accurate and helpful.
How did ProFit integrate Deskhero with their existing systems?
ProFit used Deskhero's REST API to integrate their existing systems with Deskhero, ensuring a seamless transition and maintaining continuity in their operations.
* This article provides an example of how a fictive company in the Sports and Fitness Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
