FitLife Gym, a nationwide chain of fitness centers, was struggling with an overwhelming volume of customer support tickets. They turned to Deskhero to help manage the influx and improve their response times. With Deskhero's AI capabilities, FitLife Gym was able to leverage OpenAI Embeddings to analyze previous tickets and generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhanced FitLife Gym's knowledge base. By analyzing uploaded files like policies, manuals, and presentations, as well as scraped website data, the AI was able to generate new articles and update existing ones, making the knowledge base more comprehensive and up-to-date.
FitLife Gym also utilized Deskhero's custom fields and user groups to categorize their tickets more effectively. This allowed them to prioritize urgent issues and assign them to the appropriate teams, improving their overall efficiency.
With Deskhero's REST API, FitLife Gym was able to integrate their existing systems with Deskhero, ensuring a seamless transition and maintaining continuity in their customer support operations.
Overall, FitLife Gym's use of Deskhero's advanced AI capabilities resulted in a more efficient and effective customer support operation, leading to improved customer satisfaction and retention.
How did Deskhero's AI capabilities improve FitLife Gym's response times?
Deskhero's AI used OpenAI Embeddings to analyze previous tickets and generate suggested replies, significantly reducing the time spent on each ticket.
How did Deskhero's AI enhance FitLife Gym's knowledge base?
The AI analyzed uploaded files and scraped website data to generate new articles and update existing ones, making the knowledge base more comprehensive and up-to-date.
How did FitLife Gym integrate Deskhero with their existing systems?
FitLife Gym used Deskhero's REST API to integrate their existing systems with Deskhero, ensuring a seamless transition and maintaining continuity in their customer support operations.
* This article provides an example of how a fictive company in the Sports and Fitness Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
