OceanDive Expeditions has a vast knowledge base consisting of articles, manuals, and guides. They use Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from the knowledge base articles and other sources to find relevant content.
The AI then generates knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This has significantly expanded OceanDive Expeditions' knowledge base, making it a valuable resource for both customers and the support team.
Deskhero's AI also enhances the search results in the knowledge base. When a customer or a support team member searches for information, the AI ensures that the most relevant articles are displayed first. This has improved the usability of the knowledge base and has reduced the time taken to find information.
Furthermore, OceanDive Expeditions uses Deskhero's custom fields and user groups to categorize the knowledge base articles. This makes it easier to manage the knowledge base and improves its usability.
Overall, Deskhero's AI capabilities have greatly enhanced OceanDive Expeditions' knowledge base, leading to improved customer service and a more efficient support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. It then generates knowledge base articles from this content, expanding the knowledge base and making it a valuable resource.
How does the AI improve search results in the knowledge base?
When a search is performed in the knowledge base, the AI ensures that the most relevant articles are displayed first. This improves the usability of the knowledge base and reduces the time taken to find information.
What are the benefits of using custom fields and user groups?
Custom fields and user groups make it easier to categorize knowledge base articles. This improves the management of the knowledge base and enhances its usability.
* This article provides an example of how a fictive company in the Sports and Outdoor Activities Guides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
