SkyHigh Paragliding receives a large volume of customer emails every day. They use Deskhero's AI capabilities to manage these emails effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested email replies. This has significantly reduced the time taken to respond to customer emails and has improved the quality of the responses.
SkyHigh Paragliding also uses Deskhero's custom email domains feature to manage their customer emails. This has made it easier for the team to organize and track customer emails, improving the efficiency of their communication.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing email system. This seamless integration has further improved the management of customer emails.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of SkyHigh Paragliding's customer communication, leading to happier customers and a more productive team.
How does Deskhero's AI improve email management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested email replies, speeding up response times and improving the quality of the responses.
What is the benefit of using custom email domains?
Custom email domains make it easier to organize and track customer emails. This improves the efficiency of customer communication.
Can Deskhero be integrated with existing email systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing email systems.
* This article provides an example of how a fictive company in the Sports and Outdoor Activities Guides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
