MountainPeak Adventures receives numerous inquiries and support requests daily. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has led to a significant improvement in customer satisfaction and has allowed the support team to focus on more complex issues.
Deskhero's comprehensive search bar also helps the support team find relevant information quickly. The AI-enhanced search results ensure that the most relevant information is displayed first, further improving response times.
Moreover, MountainPeak Adventures uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the team to manage tickets and customer interactions.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of MountainPeak Adventures' customer support, leading to happier customers and a more productive support team.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, speeding up response times and improving customer satisfaction.
How does the comprehensive search bar work?
The search bar uses AI to enhance search results, ensuring that the most relevant information is displayed first. This makes it easier for the support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Sports and Outdoor Activities Guides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
