ProSportsEquip deals with a high volume of customer queries daily. Managing these tickets efficiently was a challenge. With Deskhero, the company has been able to streamline their ticket management process.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to provide insights. These insights help the support team identify common issues, understand customer needs better, and improve their support process.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has reduced the time spent on each ticket, allowing the team to handle more queries in less time.
Deskhero's user groups and custom email domains have further improved the process. The company can now categorize tickets based on the user group and prioritize them effectively. The custom email domains have made communication more professional and consistent.
Since implementing Deskhero, ProSportsEquip has seen a significant improvement in their ticket management. The insights provided by the AI have helped the company understand their customers better and improve their support process.
How does Deskhero's AI provide insights?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to provide insights. These insights help the support team identify common issues, understand customer needs better, and improve their support process.
How has Deskhero improved ticket management for ProSportsEquip?
Deskhero has streamlined the ticket management process for ProSportsEquip. The AI capabilities of the platform provide valuable insights, reduce the time spent on each ticket, and improve the overall support process.
How do user groups and custom email domains improve the support process?
User groups and custom email domains allow ProSportsEquip to categorize and prioritize tickets effectively. The custom email domains make communication more professional and consistent.
* This article provides an example of how a fictive company in the Sports apparel and equipment sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
