AthleisureMax has a diverse range of products, each with its unique features and specifications. To help customers make informed decisions, the company maintains a comprehensive knowledge base. However, creating and updating this content was a time-consuming task. With Deskhero, AthleisureMax has been able to automate this process.
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the time and effort required to create content, allowing the team to focus on other tasks.
The AI also uses OpenAI Embeddings to ensure the content is relevant and comprehensive. It analyzes previous tickets, knowledge base articles, and other sources to identify gaps in the information and fill them effectively.
Deskhero's custom fields and structured data lists have made it easier to organize and categorize the knowledge base. Customers can easily find the information they need, improving their shopping experience.
Since implementing Deskhero, AthleisureMax has seen a significant improvement in their knowledge base. The content is more comprehensive and relevant, leading to a decrease in customer queries and an increase in customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. It uses OpenAI Embeddings to ensure the content is relevant and comprehensive.
How has Deskhero improved the knowledge base of AthleisureMax?
Deskhero has automated the process of creating and updating the knowledge base. The AI capabilities of the platform ensure the content is comprehensive and relevant, leading to a decrease in customer queries and an increase in customer satisfaction.
How does Deskhero help in organizing the knowledge base?
Deskhero provides custom fields and structured data lists, making it easier to organize and categorize the knowledge base. This improves the usability of the knowledge base, enhancing customer self-service.
* This article provides an example of how a fictive company in the Sports apparel and equipment sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
