Sportify Gear receives hundreds of customer queries daily, ranging from product inquiries to shipping details. Previously, their support team struggled to keep up with the volume, leading to delayed responses and dissatisfied customers. With Deskhero's AI capabilities, the company has been able to automate a significant portion of their customer support.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is used to generate suggested replies for the support team, speeding up the response time and ensuring consistent, accurate information.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has reduced the time spent on each ticket, allowing the team to handle more queries in less time.
The custom fields and structured data lists provided by Deskhero have further streamlined the process, enabling Sportify Gear to categorize and prioritize tickets effectively. The kanban board offers a visual representation of the support workflow, making it easier to manage and track progress.
Since implementing Deskhero, Sportify Gear has seen a significant improvement in their customer support. The response time has decreased by 50%, and customer satisfaction has increased by 30%. The platform's AI capabilities have not only improved efficiency but also enhanced the quality of support provided.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies for the support team. This reduces the time spent crafting responses and ensures consistent, accurate information.
How does Deskhero enhance search results?
The AI capabilities of Deskhero enhance search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This makes it easier for the support team to find relevant information quickly.
How has Deskhero improved customer satisfaction for Sportify Gear?
By reducing response times and providing accurate information, Deskhero has helped Sportify Gear improve their customer support. This has led to a 30% increase in customer satisfaction.
* This article provides an example of how a fictive company in the Sports apparel and equipment sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
