Touchdown Tavern receives numerous customer queries daily regarding their menu, events, and reservations. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The sports bar chain also uses Deskhero's knowledge base feature to create a comprehensive database of information. This includes details about their menu, events, reservation policies, and more. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, making it easy to update and maintain the knowledge base.
Touchdown Tavern has a custom email domain for customer support. Deskhero's AI capabilities analyze incoming emails and categorize them into user groups based on the nature of the query. This helps in assigning the right support staff to handle the query, improving the efficiency of the support team.
Deskhero's website scraping feature is used by Touchdown Tavern to keep track of online reviews and feedback. The AI capabilities analyze this data and provide insights into customer satisfaction and areas of improvement.
With Deskhero's REST API, Touchdown Tavern has integrated the platform with their existing systems. This has streamlined their operations and improved the overall efficiency of their customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to incoming queries. This significantly reduces the time taken to formulate a response.
How does Deskhero help in maintaining the knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easy to update and maintain the knowledge base.
How does Deskhero's website scraping feature help Touchdown Tavern?
Deskhero's website scraping feature allows Touchdown Tavern to keep track of online reviews and feedback. The AI capabilities analyze this data and provide insights into customer satisfaction and areas of improvement.
* This article provides an example of how a fictive company in the Sports Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
