Goalpost Grille uses Deskhero's ticket management system to handle customer queries. The AI capabilities of Deskhero analyze the nature of the query and suggest replies based on previous tickets and knowledge base articles. This has resulted in faster resolution of queries and improved customer satisfaction.
The sports bar uses Deskhero's knowledge base feature to create a detailed database of information. The AI capabilities of Deskhero generate articles from uploaded files like menus, event details, and reservation policies. This has made it easier for customers to find information and reduced the number of queries.
Goalpost Grille uses Deskhero's custom fields to categorize queries based on their nature. The AI capabilities analyze incoming emails and categorize them into user groups. This has improved the efficiency of the support team by ensuring that queries are handled by the right personnel.
Deskhero's website scraping feature is used by Goalpost Grille to monitor online reviews and feedback. The AI capabilities analyze this data and provide insights into customer satisfaction and areas of improvement. This has helped Goalpost Grille improve their services and maintain a high level of customer satisfaction.
Goalpost Grille has integrated Deskhero with their existing systems using the platform's REST API. This has streamlined their operations and improved the overall efficiency of their customer support.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities analyze the nature of the query and suggest replies based on previous tickets and knowledge base articles. This results in faster resolution of queries and improved customer satisfaction.
How does Deskhero help in creating a knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from uploaded files like menus, event details, and reservation policies. This makes it easier for customers to find information and reduces the number of queries.
How does Deskhero's website scraping feature help Goalpost Grille?
Deskhero's website scraping feature allows Goalpost Grille to monitor online reviews and feedback. The AI capabilities analyze this data and provide insights into customer satisfaction and areas of improvement.
* This article provides an example of how a fictive company in the Sports Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
