Slam Dunk Saloon receives a large number of customer queries daily. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time and improving customer satisfaction.
The sports bar uses Deskhero's knowledge base feature to create a comprehensive database of information. The AI capabilities of Deskhero generate articles from uploaded files like menus, event details, and reservation policies. This has made it easier for customers to find information and reduced the number of queries.
Slam Dunk Saloon uses Deskhero's custom fields to categorize queries based on their nature. The AI capabilities analyze incoming emails and categorize them into user groups. This has improved the efficiency of the support team by ensuring that queries are handled by the right personnel.
Deskhero's website scraping feature is used by Slam Dunk Saloon to monitor online reviews and feedback. The AI capabilities analyze this data and provide insights into customer satisfaction and areas of improvement. This has helped Slam Dunk Saloon improve their services and maintain a high level of customer satisfaction.
Slam Dunk Saloon has integrated Deskhero with their existing systems using the platform's REST API. This has streamlined their operations and improved the overall efficiency of their customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to incoming queries. This significantly reduces the time taken to formulate a response.
How does Deskhero help in maintaining the knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easy to update and maintain the knowledge base.
How does Deskhero's website scraping feature help Slam Dunk Saloon?
Deskhero's website scraping feature allows Slam Dunk Saloon to keep track of online reviews and feedback. The AI capabilities analyze this data and provide insights into customer satisfaction and areas of improvement.
* This article provides an example of how a fictive company in the Sports Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
