SportsBetPro was dealing with a high volume of customer support tickets and was struggling to manage them efficiently. They also needed a way to group users based on various criteria to provide more personalized support.
By implementing Deskhero, SportsBetPro was able to leverage the platform's advanced AI capabilities to manage tickets and group users. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This improved the efficiency of ticket management and reduced response times.
Deskhero's AI also uses custom fields to group users. This allowed SportsBetPro to provide more personalized support based on the user's group. For example, users who frequently bet on certain sports could be grouped together and provided with targeted support and promotions.
The AI's ability to scrape website data also proved beneficial for SportsBetPro. It allowed the AI to stay updated with the latest information, ensuring that the responses generated were always accurate and up-to-date.
Overall, Deskhero's advanced AI capabilities have helped SportsBetPro improve their ticket management process, provide more personalized support, and increase customer satisfaction.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This improves the efficiency of ticket management and reduces response times.
How does Deskhero's AI group users?
The AI uses custom fields to group users. This allows for more personalized support based on the user's group.
How does Deskhero's AI help improve customer satisfaction?
By improving the efficiency of ticket management, providing more personalized support, and ensuring that responses are always accurate and up-to-date, Deskhero's AI helps increase customer satisfaction.
* This article provides an example of how a fictive company in the Sports betting and fantasy leagues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
