BetMaster was struggling with a high volume of customer queries, which were becoming increasingly complex due to the nature of their sports betting and fantasy leagues. They needed a solution that could handle the influx of tickets, provide accurate responses, and do so in a timely manner.
By implementing Deskhero, BetMaster was able to utilize the platform's advanced AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on BetMaster's helpdesk. By using the AI's comprehensive search bar, customers were able to find solutions to their problems faster and more accurately. This reduced the number of tickets being raised and improved customer satisfaction.
The AI's ability to scrape website data also proved beneficial for BetMaster. It allowed the AI to stay updated with the latest information, ensuring that the responses generated were always accurate and up-to-date.
Overall, Deskhero's advanced AI capabilities have helped BetMaster streamline their customer support operations, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find the most relevant content based on the user's search query. This ensures that the search results are accurate and relevant to the user's query.
How does Deskhero's AI help manage tickets?
The AI uses its advanced capabilities to find relevant content and generate suggested replies. This helps reduce the time taken to respond to tickets and improves the efficiency of the ticket management process.
* This article provides an example of how a fictive company in the Sports betting and fantasy leagues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
