FantasyLeagueX was facing challenges in keeping their knowledge base updated and comprehensive. With the dynamic nature of fantasy sports, they needed a solution that could keep up with the constant changes and provide users with accurate and timely information.
Deskhero's advanced AI capabilities provided the perfect solution for FantasyLeagueX. The AI was able to generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and scraped website data. This ensured that the knowledge base was always up-to-date and comprehensive.
The AI's ability to scrape website data was particularly beneficial for FantasyLeagueX. It allowed the AI to stay updated with the latest information, ensuring that the knowledge base articles were always accurate and relevant.
Deskhero's AI also enhanced the search results within the knowledge base. By using OpenAI Embeddings, the AI was able to find the most relevant content based on the user's search query. This made it easier for users to find the information they were looking for, reducing the need for them to raise support tickets.
Overall, Deskhero's advanced AI capabilities have helped FantasyLeagueX manage their knowledge base more effectively, improving user satisfaction and reducing the load on their customer support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses various sources, including Word, PowerPoint, PDF files, and scraped website data, to generate knowledge base articles. This ensures that the knowledge base is always comprehensive and up-to-date.
How does Deskhero's AI enhance search results within the knowledge base?
The AI uses OpenAI Embeddings to find the most relevant content based on the user's search query. This ensures that the search results within the knowledge base are accurate and relevant to the user's query.
How does Deskhero's AI help reduce the load on the customer support team?
By providing users with a comprehensive and up-to-date knowledge base, and enhancing search results within the knowledge base, the AI reduces the need for users to raise support tickets. This reduces the load on the customer support team.
* This article provides an example of how a fictive company in the Sports betting and fantasy leagues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
