BetMaster receives thousands of customer inquiries daily, ranging from account issues to betting rules. To manage this volume, they utilize Deskhero's ticket management system and AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then uses this content to generate suggested replies, significantly reducing the time it takes for customer service representatives to respond to inquiries. This has led to improved customer satisfaction and reduced workload for the support team.
Deskhero's advanced search bar also benefits from the AI capabilities. The AI enhances search results, making it easier for both customers and support staff to find the information they need quickly and efficiently.
BetMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage customer support more effectively and keep track of all customer interactions in one place.
Overall, Deskhero's AI capabilities have transformed BetMaster's customer support, making it more efficient and customer-friendly.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same embeddings to understand the context of the search query and provide more relevant search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero has a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Sports Betting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
