SportyBet's customer support team deals with a high volume of queries every day. To manage these effectively, they use Deskhero's ticket management system and AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
This AI-powered feature has significantly reduced the time it takes for customer service representatives to respond to customer inquiries. It has also improved the quality of responses, leading to higher customer satisfaction.
SportyBet also uses Deskhero's advanced search bar, which is enhanced by the AI capabilities. This makes it easier for customers and support staff to find the information they need quickly and efficiently.
By integrating Deskhero with their existing systems using the REST API, SportyBet can manage all customer interactions in one place. This has improved their ability to track and resolve customer issues.
Overall, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of SportyBet's helpdesk services.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same embeddings to understand the context of the search query and provide more relevant search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero has a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Sports Betting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
