Tennis Titans uses Deskhero's AI to manage a variety of customer queries, from match schedules to ticket bookings. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files, generating suggested replies that reduce response times.
The AI also improves the search results on Tennis Titans' helpdesk. It uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data, ensuring that customers can easily find the information they need.
Deskhero's AI capabilities also help Tennis Titans manage their tickets more efficiently. The AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This has enhanced the efficiency of Tennis Titans' customer support team.
Additionally, Tennis Titans uses Deskhero's custom fields and user groups features to personalize their customer support. They can create custom fields for different types of queries and assign them to specific user groups, providing tailored support to different customer segments.
Overall, Deskhero's AI capabilities have enabled Tennis Titans to provide faster, more efficient, and personalized customer support. This has resulted in improved customer satisfaction and increased customer loyalty.
How does Deskhero's AI improve response times at Tennis Titans?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies based on this analysis, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results at Tennis Titans?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can quickly and easily find the information they need.
How does Deskhero's AI help manage tickets at Tennis Titans?
Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent issues are addressed promptly, enhancing the overall efficiency of the customer support team.
* This article provides an example of how a fictive company in the Sports clubs, venues and promoters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
