Soccer Central uses Deskhero's AI capabilities to manage the influx of customer queries regarding match schedules, ticket bookings, and other event-related information. The AI sifts through previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The AI also enhances the search results on Soccer Central's helpdesk. When customers search for information, the AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can quickly and easily find the information they need.
Deskhero's AI capabilities also help Soccer Central manage their tickets more efficiently. The AI can categorize and prioritize tickets based on their content, ensuring that urgent queries are addressed promptly. This has improved the overall efficiency of Soccer Central's customer support team.
Additionally, Soccer Central uses Deskhero's custom fields and user groups features to personalize their customer support. They can create custom fields for different types of queries and assign them to specific user groups. This allows them to provide tailored support to different customer segments.
Overall, Deskhero's AI capabilities have enabled Soccer Central to provide faster, more efficient, and personalized customer support. This has resulted in higher customer satisfaction and increased customer loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies based on this analysis, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can quickly and easily find the information they need.
How does Deskhero's AI help manage tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent queries are addressed promptly, improving the overall efficiency of the customer support team.
* This article provides an example of how a fictive company in the Sports clubs, venues and promoters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
