SportWave Broadcasting deals with a vast number of customer inquiries and complaints every day. The manual handling of these was not only time-consuming but also led to errors and delays. With the implementation of Deskhero, the company has been able to automate and streamline their helpdesk services.
Deskhero's AI capabilities allow SportWave Broadcasting to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time and effort required to respond to customer queries.
The use of OpenAI Embeddings has greatly improved the search functionality on SportWave Broadcasting's helpdesk. The AI uses these embeddings to find relevant content, making it easier for the customer support team to find the necessary information to resolve customer issues quickly and efficiently.
Deskhero's user groups feature has enabled SportWave Broadcasting to organize their customer support team more effectively, allowing them to handle tickets more efficiently and improve resolution times.
Lastly, Deskhero's REST API has allowed SportWave Broadcasting to seamlessly integrate the platform with their existing systems, creating a more efficient workflow for their customer support team.
How has Deskhero improved SportWave Broadcasting's helpdesk services?
Deskhero's AI capabilities have automated the process of generating suggested replies, reducing the time and effort required to respond to customer queries. The platform's enhanced search functionality also makes it easier for the customer support team to find the necessary information to resolve customer issues quickly and efficiently.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the search functionality on the helpdesk, making it easier to find the information needed to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow for the customer support team.
* This article provides an example of how a fictive company in the Sports Radio Broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
