PlayByPlay Network receives a large number of customer inquiries and complaints on a daily basis. The manual management of these was proving to be inefficient and error-prone. By implementing Deskhero, the company has been able to automate their customer support operations, improving efficiency and accuracy.
Deskhero's AI capabilities enable PlayByPlay Network to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
The use of OpenAI Embeddings has greatly enhanced the search functionality on PlayByPlay Network's helpdesk. The AI uses these embeddings to find relevant content, making it easier for the customer support team to find the necessary information to resolve customer issues quickly and effectively.
Deskhero's kanban board feature has allowed PlayByPlay Network to visualize and manage their customer support workflow more effectively, resulting in improved ticket management and resolution times.
Finally, Deskhero's REST API has enabled PlayByPlay Network to integrate the platform with their existing systems, creating a seamless and efficient workflow for their customer support team.
How has Deskhero improved PlayByPlay Network's customer support operations?
Deskhero's AI capabilities have automated the process of generating suggested replies, reducing the time taken to respond to customer queries and improving the quality of responses. The platform's enhanced search functionality also makes it easier for the customer support team to find the necessary information to resolve customer issues quickly and effectively.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the search functionality on the helpdesk, making it easier to find the information needed to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless and efficient workflow for the customer support team.
* This article provides an example of how a fictive company in the Sports Radio Broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
